The Firewood Collection

“I would like to know if I had been very demanding and wanted service urgently whether you would have satisfied my needs an hour before I even requested them? I say this as I am gob-smacked to have my replacement within 24 hours of our telephone conversation. Amazing and fantastic service for which many thanks. Sorting my problem was well beyond my expectations.”

“Having telephoned your company the problem was identified. Your promise was carried out to send the replacement gears and they duly arrived the next morning together with an idiot’s guide to replace the parts which even I could follow. Thank you for your prompt and efficient service. I am well impressed.”  

“Just a brief note of thanks for your unstinting assistance in solving my problem and also for the very prompt replies. Your customer liaison is a rare commodity in this day and age. Other suppliers and manufacturers should follow your exemplary example. Once again my sincere thanks.”

“Enough of the praise for the Plano System. Now for a few words of praise for your company. I found your staff extremely courteous and helpful from reception of telephone contact to speaking to your technician.”

“I congratulate you for the speed with which you responded to my order for some spare parts. Such a service is worth a substantial premium over and over production and storage costs.”

“The last time we spoke was in 2001. Proof of how good your advice was is the fact that I have been using the machine ever since without any fault. As always your friendly advice is very welcome. Thank you once more for all the advice you have given me.” 

“Many thanks for your prompt response and indeed for the guide lines relating to the problem. This is just to let you know that your efforts are greatly appreciated and because your instructions were easy to understand my machine is now working perfectly. I wish we could get this kind of support and back-up from other quarters.”

“I felt I simply had to drop you a short note of thanks following your visit. His task…was completed in a most pleasant and efficient manner and in addition I learned a great deal about the machine. For this I am very grateful. Many thanks for an excellent service.”

“I felt I simply had to drop you a short note of thanks following your visit. His task…was completed in a most pleasant and efficient manner and in addition I learned a great deal about the machine. For this I am very grateful. Many thanks for an excellent service.”

“Many thanks for returning my saw so promptly. It is now up and running better than I have ever known it! You could have dismissed the claim on the grounds that the guarantee had expired but instead you sorted every issue and a few more. Thanks again.”

“From order to delivery in less than one day, We’re so impressed we just had to say, Many thanks for the speed and the very quick pace As we were making do with an old boot lace.”